Cancellation Policy/ Refund Policy:
We at Briaux I Solutions, adhere to refund/cancellation Policies for all the web services providing to our customers. To know the complete details about our policy, We request you to refer the respective service level agreement.
If a customer willing to request a cancellation means then he/she has to send a mail to [email protected] or they can send a mailing letter to our official address. Then our finance and management team will analyze the issues deeply and advice you related to further process.
If the problem/issue is from our side, then the client will get an activation code within one week of time from the date of his request by our accounts team. Then further money refund process will be taken care of by Briaux team. If they didn’t receive any mail then their request won’t be considered valid.
Money Refund Policy
Briaux adopts various refund policies related to our different services. For More details please refer to our individual service agreement.
If a client request for cancellation of the project then Briaux will not guarantee the acceptance of a refund. We will analyze the various factors involved in this project, such as verification of signed contract, Email Acceptance, signed electronically signed or physically signed between the two parties then only we decide to go for refund or not.
Briaux is not responsible for reimbursement for any transaction charges made for the project. Also amount send to third parties for the services rendered or any miscellaneous charges that are not recoverable for Briaux.
| Reasons for Cancellation | Refund Policy | Explanation of Refund Policy |
| Work Order Cancellation After the client Complete the payment transaction | ||
| Within 24 Hours after Placing the Order | Money refund of 90% will be guaranteed | We will deduct 10% of the total amount paid because of incur costs for payment gateway and accounts while returning the money to the client account. |
| Within 2-3 Days after the advance payment is done | Money refund of 50% will be guaranteed | The designer, Developer and Project Manager will be allocated on the day when we get the financial confirmation. So only We will deduct 50% of the amount. |
| After 3 Days from the date of confirmation | No Refund | No Refund |
| Possible Other Reasons to claim for refund: | ||
| If the client pays the extra amount by mistake | 100% of the Extra money will be refunded. | We will Refund 100% payment after deducting Payment gateway charges. |
| If the client Does not like the Design. | No Refund | Every project, we will strive our best to understand the concept before starting the work. Also, we will allow multiple iterations of the design until the client gets satisfied. In case the client won’t like the designs then we will sit with the client and make the corrections accordingly. So, in this case, No Refund is possible. |
| Work Delay” | Upto 50% of the Total Payment Made | We will check all the mail and project documents and rectify the issues. If the Issues are from our side then we will refund 50% of the total payment made. |
| Technical Glitches | No Refund | If there is a problem with the hosting and domain issues from third party vendors then we are not responsible for the losses. |
| SEO | No Refund | If there is a problem with the SEO issues from third party vendors then we are not responsible for the losses. |
Once We approve the refund, the money will be refunded and credit to the customer’s bank account with in 7 to 10 days accordingly.
Updates to these Policies
Briaux It Solutions retains the right to modify provisions of cancellation or refund policy without giving prior notice.
